5 Reasons Why Every Small Business Needs IT Support

The importance of IT support is often overlooked by small business owners, especially in the case of start-up companies. Although few small businesses are able to afford a full time IT technician, nor have the need for one, it is still important to have access to IT support. In the modern world, businesses are unable to operate without technology and when problems arise, returning your systems to full working order as fast as possible is essential. Here are five reasons why every small business needs IT services:

1.    Security 

Cyber attacks are not only becoming more common but they are increasingly targeting small businesses. Why? Because these organisations typically have low IT security, making them easy targets. Working with a qualified IT technician to improve your firewalls and install a virtual alarm system enables you to not only reduce your chance of being hacked but also allows you to take immediate action if the unfortunate does happen. IT support is more than just helping when something goes wrong: comprehensive IT services are preventative as well as reactive.

2.    New Technologies 

The number of new programs and systems which are released every week is staggering. It is the job of professional IT technicians to stay up to date when it comes to software which can help your business. They can not only install these systems but conduct IT support workshops to teach staff how to use the new software.

3.     Storing Data 

While hard drives have been used to back up and encrypt sensitive data for decades, many companies are now using virtual cloud-based hosts. These are often considered more secure and easier to manage. IT support teams can help your company transition from physical data storage systems to virtual ones, advising you on the best provider and helping you to change relevant company policies. As cyber attacks before more prevalent and the consequence for businesses suffering a breach increase, IT services are placing greater emphasis on the importance of secure data storage.

4.     Stay Connected 

So much of your business is likely conducted through IT systems. Whether it is internal or external phone calls, emails, social media management or an online store, an inability to communicate online can be catastrophic for businesses. IT services can not only install and set up these systems but they are also able to maintain them and ensure you remain connected at all times. When every second you are disconnected costs money, this aspect of IT support is of paramount importance.

5.     Productivity 

There are always techniques which can make business processes more efficient. Technology is advancing fast and being up to date with the latest tools and systems can help your business significantly increase its productivity. IT technicians are always up to speed on the latest software and are able to install them for you as part of their IT services. The more productive your business, the more money you can make.

Interested in securing IT support from expert IT technicians? Ctrl IT is a Melbourne-based IT services provider who specialises in small business. Call today to find out more about how we can help your business and deliver a range of IT services to suit any budget.

It Support Melbourne

iCan Help You – Apple Computer Support

Technology is confusing enough without having to constantly keep up-to-date with different operating systems and endless updates and changes to the way in which your computer works. Every company needs access to the advice of a competent computer tech who can support other staff members when it comes to their computers. However, few small businesses can afford such a luxury. If you’re looking for Apple support in Melbourne, contact Ctrl I.T. today and find out more about our IT support services. Here’s a brief overview of what we offer.

One of the most popular brands in the world, over the past few years Apple has seen a significant rise in computer sales as many companies switch from PCs to Mac. While many argue that the operating system in an iMac is easier to use and more intuitive, it can take time to become acquainted with the new technology. Ctrl I.T. offer workshops and training seminars to companies who are looking for hands-on Apple support in Melbourne and our accomplished Apple-savvy computer techs can give your staff the basic tools needed for in-house IT support. There are many little tricks, shortcuts and handy tips our computer tech want to share to help you and your staff make the most of your iMac product.

When things go wrong, our computer techs can troubleshoot most issues over the phone, talking your staff through step by step when it comes to problems on their machines. Alternatively, one of the benefits of hiring your local Apple support team in Melbourne is our willingness to perform site visits. If you have a problem and need to see a computer tech quickly, Ctrl I.T. pledges to have someone with you by the end of the day. We understand how important your technology is to your business and work hard to keep all of our clients connected.

We also offer preventative maintenance, long-term IT support to minimise risks to your computer systems. In the unlikely and unfortunate event of a system malfunction, our computer techs are adept at data recovery. Once we have your files back, we will strengthen your IT security system and make sure you are not at risk again as well as providing further training to your staff about risks, vulnerabilities and dangers online and within computing systems.

Ctrl I.T. can even provide you with computers and equipment. Thanks to our connections to a wide range of tech suppliers, we receive considerable discounts when we buy our computers and pass those savings onto you. Whether you need one MacBook Air or want to equip your entire office with iMacs, Ctrl I.T. should be your one stop shop for all your computing needs.

Every company needs expert IT support just a phone call away. We don’t mind if you’re a newbie or a seasoned Mac user, call us today and find out more about our range of Apple support in the Melbourne area and discover what our computer techs can do for you.

Apple support in Melbourne

IT Security Is Essential To Guard Against Malicious Threats

Unfortunately there seems to be no end in sight with the continual onslaught of malicious ransomware threats. CrytoWall 4.0 has recently been attacking computer systems across the globe. It’s evolved from the CryptoLocker virus last year which crippled networks and extorted over $3 million from victims. To help guard against this type of ransomware threat ensure your  system is fully protected and checked over by IT Security experts.

Besides evolving to be more evasive and out manoeuvring outdated antivirus protection, the prevenance of ransomware occurs as many computer users are unaware of what it is exactly and just how easily their system can be compromised. Ransom ware can easily compromise a computer when someone opens an email with an infected attachment.

These emails may be disguised as  government letters from organisations such as the taxation office, Medicare or Australia post. Once open,  the ransomware attachment  encrypts files and demands a payment to restore the computer or else the user will have it wiped completely by the deadline! In many cases, even if the ransom is paid the users files are left corrupted and worthless.

To ensure your protection against this type of malicious ransomware activity it essential to have your system checked for any weaknesses by a professional IT Support technician. They can check to see if your backup system is running effectively. Also to ensure your system is running the latest updates and security patches. Your antivirus and firewalls will also be checked to make sure your system is fully protected.

Besides professional IT support its important to remember to never open any spam mail or attachments from a sender you don’t recognise. Its mind bogging the amount of people who do so not realising the destructive consequences of their action. It’s important to educate your family and friends about these type of malicious treats online as they may well open the cryptowall 4.0 without realising their mistake.

It you unfortunately fall victim to this scam, call your trusted IT Security technician ASAP for assistance. The last thing you want to do is pay the cyber criminals, especially is if isn’t guaranteed they will restore your computer. If your backup was running smoothly, your computer technician will be able to restore your information, up until the most recent back up and format the system. Vigilance is the key, stay protected and don’t open suspicious mail!


Cisco Phone Systems for your Office

Despite the prolific use of emails and instant messaging services in the modern world, every company still needs to have the capability to make and receive phone calls. The Cisco phone system is widely regarded as the best on the market thanks to its flexibility, its affordability and its vast range of functions. If you’re interested in investing in one of these systems, contact CTRL I.T. to take advantage of our IT support and Cisco configuration services.

But firstly, let’s take a look at what the Cisco phone system can offer you and your company. All packages come with the basic functions including the physical phone systems themselves, messaging, routing and security for the software. More extensive systems include conferencing and video capabilities, amongst other superior services. CTRL I.T. has experience with Cisco configuration across the board and can offer ongoing IT support as well.

So why choose a Cisco phone system above all others? With over 30 years of experience and a reputation for leading the field when it comes to technological developments, Cisco offers its customers the best of the best at any one time. Their equipment also has built in IT support and security and the entire system is considered very simplistic to use and understand. One of Cisco’s other strong selling point is the flexibility of their packages. It’s possible to build a phone system perfectly tailored to your company’s needs. This way you’re not paying for services you won’t use and you can be guaranteed to receive the capabilities which you do need.

Why don’t I just use a regular phone system? we hear you ask. Well, a Cisco phone system is not only significantly more powerful than your home phone system but it is also much more cost-effective to actually invest in a complete Cisco configuration. Not only does this ensure all of your phones are correctly connected but services such as IT support will be made immeasurably easier. Plus, although it may sound complex, Cisco phone systems are very user-friendly, equipped with a single interface your staff members will master quickly and efficiently. They’re powerful machines but most of that power is hidden, working tirelessly for you behind the scenes and offering you unlimited IT support when it comes to connecting within and outside your office walls.

With a wide variety of packages to choose from there’s a Cisco phone system for any sized company, no matter what style of working environment you utilise. And if you’re currently unhappy with your phone system and are thinking of doing away with it, don’t! This kind of direct contact between customers and businesses is fundamental to good customer service and helps to build a relationship with your clients. Contactable, personal companies are always held in higher regard than those which hide behind websites and automated recordings. Colleagues too are better able to collaborate and work together across multiple departments and disciplines when they are in direct contact. Phones are sometimes the only way to communicate effectively.

If you’re interested in a Cisco phone system and would like CTRL I.T. to offer our IT support and experience in Cisco configuration, call us today to arrange an appointment with one of our advisors so we can begin conversing about what Cisco package is right for you.

Cisco phone system

IT Support is Vital to Keep Your Business Running

Businesses both big and small rely on computer systems to keep their production running smoothly and staff working productively. Unfortunately if valuable computer equipment isn’t serviced regularly them systems can fail, leading to very expensive down time for business due to loss of revenue while the issues is identified and rectified. The best way to keep your business running smoothly is by incorporating preventative maintenance by your trusted IT support professionals.

When computer systems fail they can have disastrous consequences as experienced in the United States earlier this month. Three major corporations systems all failed on the same morning. Initially cyber hackers were blamed for the “coordinated attack” but this theory was denounced by authorities as the computer failures were completely different and were a result of internal malfunctions and server overloads.

United Airlines had to ground all flights temporarily due to a network connectivity issue with their computers being unable to communicate with each other. Everything from checking in to booking systems were down for over an hour.  This threw staff and passengers into chaos with disrupted travel plans and people missing their connecting flights.

Not long after this incident, the New York Stock Exchange were forced to suspend trading  for around 4 hours due to an internal  technical problem which was revealed to be a configuration issue. This technical glitch certainly didn’t help investor confidence. The next system to fail was at the Wall Street Journal’s website, with speculation that server overload was the main cause. Large amounts of online traffic tried to access the Journals site after the NY Stock Exchange’s forced closure.

It’s astonishing that such large businesses can have computer system failures. Situations like these highlight the importance of computer maintenance to help prevent this happening to your business. IT Support Melbourne can assist with preventative maintenance to ensure your computer system is kept up to date and any issues are identified quickly and fixed before they become a major problem.

A professional IT Support consultant can help support your business by ensuring:

  • that your backup system is working properly
  • virus protection is functioning and up to date
  • setting up a reliable firewall
  • update your system with the most current security patches

All of the above features are essential to keep your business protected online and if anything were to occur unexpectedly, there would be the most up to date backups available to get your system up and running in no time.


IT Security Can Check Your Defence With a Penetration Test

As a business owner it’s important to know that your computer systems are secure from malicious threats. Any breech within your security can cause chaos, from sensitive information being copied, such as customers banking details, to lost revenue from your business being offline. It’s important to have a penetration test performed by you trusted IT security Melbourne professional to see where your businesses vulnerabilities lie.

Many people can confuse a penetration test with a security assessment or a compliance audit. The main different with the penetration test that sets it apart from audits is that instead of just identifying vulnerabilities in a business’s system, it goes further to exploit these weaknesses to prove or disprove the effectiveness of your defence. This may take the form of multiple attacks from different sources at the same time.

Although you may think your system is up to date in regards to security it’s important to bear in mind that new vulnerabilities such a harmful viruses are uncovered everyday! These attacks are continually increasing, and their evolving complexity and ability to infiltrate systems is very alarming. By performing a “real world” security breach on your system you can see how well it stands up to online threats.

It’s vital for the security of your business to have a penetration test carried out by your trusted IT support Melbourne expert on a regular basis. They would also advise you to have a test every time you install or upgrade network infrastructure, move office locations and equipment and when security patches are applied.

The benefits of conducting regular penetration tests include:

  • Your businesses security weakness are identified and the impact is measured, allowing appropriate action to be taken to remedy the most critical vulnerabilities.
  • Protect your businesses image and reputation by ensuring your customers details are secure.
  • Reduce costly business downtime due to network failures as a result of security breaches.
  • Meet the compliance requirements of governing bodies to avoid fines, such as Payment Card Industry and  Data Security Standards (PCI DSS).

By ensuring your trusted IT security Melbourne expert conducts penetration tests when required you can feel safe knowing your businesses defences are secure and working effectively.

How to Secure Your Online Surfing

Securing your online connectivity has to be one of the top priorities while surfing the internet.  Although tools such as anti-virus, tracker-disabling extensions, ad blockers and VPNs, are helpful, receiving the best IT support and security from your ISP should be top priority as well.  ISP and networking solution providers take the first major step in securing their user’s online access by employing such techniques as online encryption, filtering of harmful suspicious content before it reaches you and using several other technologies at hand.  Always seek the best IT support Melbourne networking and IT company to be 100% safe from online pirates and hackers, along with following these important tips below:

Avoid Similar Passwords Everywhere On The Web
This goes especially for the heavy social media users who have a tendency to create similar passwords on every social site they use.  Avoid this habit as using similar passwords makes your social profiles prone to getting hacked in the event a hacker strikes the big names.  There are many cases in the past in which thousands of social media profiles were compromised in social media hacking cases.  Most of the users who got their personal data stolen were those who used similar passwords on their social media profiles.

Avoid Becoming Click-Baits On Unknown Links
As we dig through our email inboxes and numerous highly attractive ads on websites, we often become click-baited to those spam links which turns into an install of malicious Trojan infections, viruses or adware on our device.  Along with avoiding these spam links you can also ensure your protection by installing extensions for online security in your browser.  Plus, you can obtain services from the best IT support firms in Melbourne who can protect your identity and data online by putting effective IT technologies in place to guard you against web-based unethical programs.

Be Cautious When Online Shopping
One of the most dangerous and risky things to do on the web is online purchasing, which most of us have now become accustomed to due to its comfort and ease.  Most people do not bother to check the authenticity or reviews of a particular online store before buying from it.  The result is that you could leave your credit card details exposed.  Just this year, a hacking case was reported in Korea where more than 10 million customers’ confidential financial info was hacked by an individual.  The investigation is still underway to get the culprit.

So to avoid such a situation, only use the best networking protection technologies provided by IT support firms, as well as avoiding making purchases from any site without first doing your research.  CtrlIT, one of the most renowned IT Support firms in Melbourne, provides their customers with state-of-the-art security services to make their online shopping activity safer and worry-free.

If you follow these steps you can enjoy the limitless capabilities of the internet without getting worried about the hackers.